Microsoft Dynamics Sure Step Methodology plans "key user training" as of the start of the Analysis phase.

It should primarily focus on educating the customer resources in the capabilities of the application so they can participate in business process analysis, gap/fit discussions, application configuration, and customization design. It will help both the implementing organization and the customer to develop a common language and mutual understanding.

During training I had a lot of interesting discussions regarding this "key user training". Some students confirm the great benefit of key user training early in the process others disagree.

I found a real good blogitem about this subject on the blog of Vjeko. The article is called "Standard enemy" and illustrates another great advantage of "key user training" early in the process. You can read it here. Enjoy.

Comments

[New Belstaff Jacket]

let's join our hands together to stop this kind of wrong doings. It may risk lives in the future if we just let them continue.