It has been a while since I posted a new blog entry, nearly a year to be honest. But I have a valid excuse; at least I think I have. I wrote a book on Sure Step, which is an equivalent of a few thousand blog entries. So, this must be a valid excuse. Unfortunately, you can’t read those entries on this blog but they are bundled and available as a book in the PacktPub store: https://www.packtpub.com/microsoft-dynamics-sure-step-2010/book
Anyway, my last blog dated from 17 December 2009 and introduced Sure Step 2010. This blog introduces the new content update on Sure Step 2010: content version 18.104.22.168. For a general overview of what this version has to offer you, I refer you to the blog of Vjekoslav Babic : http://navigateintosuccess.com/blog/microsoft-dynamics-sure-step-2010-content-update
I want to concentrate now on only one of the new interesting content topics, probably the smallest new feature in this Sure Step version.
Did you know that there is something like a “Customer Readiness Assessment”? This is an online “Project Readiness Assessment” for the customer stakeholders about to start a ERP or CRM implementation or as Microsoft states it: “Project readiness – both from the customer and partner perspective - is one of the key ingredients to help ensure success of any ERP or CRM implementation. To ensure this overall readiness, we have created the Microsoft Dynamics Project Readiness Assessment. This assessment has been designed to help identify and address the most critical factors that are likely to impact the success of your ERP or CRM implementation - before they become critical issues.”
This assessment represents a means for Partners to help their Customers assess their readiness to launch a successful ERP or CRM project. To make customers aware that a project is something unique requiring good readiness and a solid approach in order to be successful.
Partners can invite their customers to take this assessment before starting the implementation, that means in the Diagnostics phase when you want to discuss and agree upon your approach. They will receive an invitation code by which they can take the assessment.
After taking the questions, they will have access to a dashboard explaining their readiness scores and telling them what they can do to improve their due diligence.
Now why do I tell you this? Well because the smallest new feature in this content release of Sure Step has a link to this customer readiness assessment
Right on top of the Diagnostics phase, in the Tools-Templates and Links section, you can find an email template that you can use to introduce your customer or prospect to the assessment. This email will explain what the assessment is, why it is important and where to find information on it. The email content looks like this:
So that was the smallest new, but really valuable, new feature in this new sure step release. Next time, I will blog you on the new NAV specific content that has been made available in Sure Step. Stay tuned!.